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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
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  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
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Annual Consultative Meeting

Current Service Updates
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
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- Licensed Providers
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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  We offer a wide range of high quality services
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About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
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  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
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News & Views
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  Find out about maintenance work which may affect your supply
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  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

BLOG: Drought, heat and water shortages. Why Scotland is not immune - Alex Plant CEO

Scottish Water’s Chief Executive Alex Plant explains why Scotland must act now to build long-term water resilience ahead of IWA global water congress

18 August 2026

Anti Social Behaviour Spoiling Reservoir Beauty Spots

14 August 2026

Scottish Water Delivers Second Best Year Despite Extreme Weather

13 August 2026

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News

Scottish Water Delivers Second Best Year Despite Extreme Weather

Scottish Water delivered its second-best operational year on record, with record customer satisfaction, record investment and its lowest ever number of serious pollution incidents.

13 August 2026

£3M Investment to Benefit Customers in Edinburgh City Centre

Scottish Water is investing £3million to upgrade and strengthen ageing sewer infrastructure beneath Waterloo Place in Edinburgh city centre

12 August 2026

Investment

Public Consultation Continues on Major Bioresource Upgrade Project for Glasgow

Scottish Water is holding a second public consultation event on proposals for a multi-million pound replacement of its bioresource treatment plant in Daldowie

06 August 2026

Scottish Water completes Peterhead to Ellon water main renewal ahead of schedule

The job has been completed three months ahead of schedule.

23 July 2026

Investment

Views Sought on Major Bioresources Upgrade Project for Glasgow

Scottish Water is seeking feedback on proposals for a multi-million pound replacement of its bioresources treatment plant in Daldowie

04 June 2026

Improvement works to enhance access and safety at North Third Reservoir

Visitors to North Third Reservoir, near Stirling, will benefit from a series of improvements designed to enhance access and safety around the popular walking route.

03 June 2026