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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
  Check here for a detailed breakdown of your water and waste water charges
- Water is Always Worth Saving
  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
- Water Usage Calculator
  Calculate how much water and energy you use daily around your home
- Check the quality of your water
  Enter your post code to find out more about water quality in your area
Water Usage Calculator

Check the quality of your water
In Your Area
In Your Area
- Community Events
  Details of our latest community events
- Keeping You Informed
  We’ll keep you informed when our work affects you
- Latest In Your Area
  Our interactive map gives information about supply issues and current investment projects across Scotland
- Visiting our Reservoirs
  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
- Volunteering in Your Area
  Our employee volunteering programme can support you through education, conservation and community activities
- Annual Consultative Meeting
  Find out about all the latest investments and supply updates in your area
- Current Service Updates
  Check our interactive map or use your post code for service updates in your area
Annual Consultative Meeting

Current Service Updates
Business & Developers
Business & Developers
- Business Customers
  Our services as a wholesale supplier
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  Understand your water and waste water responsibilities under the law
- Connecting to Our Network
  Get connected to the water and waste water network
- Licensed Providers
  Our services for Licensed Providers (LPs)
- Metering Services
  Our products and services to help you become more water efficient
- Development Services
  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
- Development Centres
- Scientific Services
  We offer a wide range of high quality services
Development Centres

Scientific Services
About Us
About Us
- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
- Energy and Sustainability
  Our approach to energy management, development and sustainability
- Scottish Water Horizons
  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
- Who We Are
  Meet the team at Scottish Water and discover more about our Investment Programme
- Procurement & Supply Chain
  Find out about our industry leading procurement process
- Careers
- News & Views
  Keep up-to-date with all the latest news from Scottish Water
Careers

News & Views
Help & Resources
Help & Resources
- Access to Information
  Access our publication scheme or request information
- Coronavirus Information
  Coronavirus Information
- Current Service Updates
  Find out about maintenance work which may affect your supply
- Document Hub
  Key information about our work, our performance and public sector policies
- FAQs
  Check our Our Frequently Asked Questions for any issues first
- Outdoor Access Code
  Find out about our Outdoor Access Code
- Contact Us
- Education
  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

News & Views

BLOG: Drought, heat and water shortages. Why Scotland is not immune - Alex Plant CEO

Scottish Water’s Chief Executive Alex Plant explains why Scotland must act now to build long-term water resilience ahead of IWA global water congress

18 August 2026

Anti Social Behaviour Spoiling Reservoir Beauty Spots

14 August 2026

Scottish Water Delivers Second Best Year Despite Extreme Weather

13 August 2026

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News

BLOG: Drought, heat and water shortages. Why Scotland is not immune - Alex Plant CEO

Scottish Water’s Chief Executive Alex Plant explains why Scotland must act now to build long-term water resilience ahead of IWA global water congress

18 August 2026

Scottish Water Delivers Second Best Year Despite Extreme Weather

Scottish Water delivered its second-best operational year on record, with record customer satisfaction, record investment and its lowest ever number of serious pollution incidents.

13 August 2026

Solar Battery Storage Scheme Powers Scottish Water Services

Scottish Water can now access renewable energy around the clock to help power one of its sites in Renfrewshire after completing a solar power and battery storage project

06 August 2026

IWA Glasgow 2026: A world of water challenges. A city ready for the conversation.

Our CEO Alex Plant shares his thoughts ahead of the IWA Glasgow World Wter Congress & Exhibition event in October

22 July 2026

Hot Weather Prompts Water-saving Call as Demand Rises

we're urging customers to use water wisely as prolonged hot and dry weather drives higher demand across Scotland, as our teams work around the clock to maintain supplies

22 July 2026

Reservoir Ranger Blog: Long Days, Little Lizards and Leaving No Trace

With the longest days of the year here, our Ranger reflects on seasonal highlights across our reservoirs, including wildlife sightings and welcoming new team members. There’s also a gentle reminder to help protect these special places.

09 July 2026