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Help & Support

Your Home
Your Home
- Your Water
  Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network
- Your Waste Water
  Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.
- Your Charges
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  Help protect a precious resource and make small changes to save water and energy
- Campaigns
  Help keep Scotland’s water cycle running smoothly and stay safe with our simple how-to guides
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Water Usage Calculator

Check the quality of your water
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  Our interactive map gives information about supply issues and current investment projects across Scotland
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  We look after around 300 of Scotland’s reservoirs that we welcome you to come and enjoy
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Annual Consultative Meeting

Current Service Updates
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  Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.
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About Us
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- Diversity & Inclusion
  How we embrace diversity and encourage inclusion at Scottish Water
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  Our approach to energy management, development and sustainability
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  Visit the pages of Scottish Water Horizons
- What We Do
  Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland
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  Find out about maintenance work which may affect your supply
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  Find out about our Outdoor Access Code
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  We offer a great range of educational resources to support Scotland's school curriculum
Contact Us

Education

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Hot Weather Prompts Water-saving Call as Demand Rises

News Article Page

22 July 2026

we're urging customers to use water wisely as prolonged hot and dry weather drives higher demand across Scotland, as our teams work around the clock to maintain supplies

Scottish Water Awards Contracts for New Digital Partners

News Article Page

21 July 2026

New digital partners Accenture and BT will help us deliver resilient, secure and customer-focused technology services

Scottish Water: Official Supporter of the Glasgow '26 Commonwealth Games

News Article Page

22 July 2026

Scotland's famed world-class water will ensure visitors, officials and athletes stay fully refreshed throughout the Games.

Scottish Water Structure

Content Page

Understand how the Scottish Water group structure works

WaterAid

Content Page

We’re proud to work with our chosen charity Wateraid, helping some of the world’s poorest communities

Blairs, Ardoe, and Devenick Water Main Upgrade

Content Page

Blairs Ardoe and Devenick Water Main Upgrade

Banchory Waste Water Treatment Works

Content Page

A £4.5m upgrade to the Waste Water Treatment Works (WWTW) serving Banchory is now complete

Ellon Waste Water Treatment Works Upgrade

Content Page

We have invested around £10 million to upgrade Ellon Waste Water Treatment Works, ensuring it can accommodate new development and continue to protect the local environment